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(Beverley Goodwin, CC BY 2.0)
重述語意
這是藉著說出我們對於他人想法的理解與闡釋，來釐清別人真實的想法或是需求。舉例來說當別人說「這件事真是讓我抓狂。」但是抓狂有很多的原因，為了確認我們是否真實的理解對方感受，可以重述「所以你現在很生氣?」或者「所以你現在很煩惱?」等我們所理解的想法來核對。
鼓勵發言
另一種增加了解別人想法或感受方法就是鼓勵對方多說一點。透過利用語言或非語言的訊息，鼓勵對方能夠告訴我們更多，像是跟對方說「多告訴我一點」、「然後呢?」「所以你?」等等。透過對方的持續揭露，我們就更可以完整的知道對方所要表達的意思。
提出問題
問問題可以幫助我們深入對方的思考與感覺。舉例來說，我們可能可以問「你覺得那樣做如何?」、「你打算怎麼做？」。這都可以幫助我們更多的去深入了解對方的想法。
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